Direct Traffic Is Changing: What 12 Businesses Reveal About AI-Era Search Discovery
If you live on Oahu you have probably seen me walking. I walk a lot. Yes, I do it for
Who Speaks for a Brand When the Brand Doesn't?
When a brand doesn't publish its own deals in a way AI can find, the AI asks someone
Loyalty Slithered: What AI Teaches Us About Trust, Reciprocity, and the Brands That Keep Their Promises
Loyalty slithered through my childhood, changing shape in every room of the house.
My grandfather was a union grocery worker
The Trust Factory: How a Snowboarder's Frustration Sparked the World's Largest Psychological Commerce Experiment
And what brands can learn from Shopify's approach to manufacturing digital intimacy
In 2004, I spent my days